Description
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.
As part of the TechOps team, you will design, build, and support a first-class computing environment that keeps our business secure and our employees productive. In this role, you will be the backbone of our in-office technical experience. By ensuring our conference rooms, networking systems, and daily workplace tools run smoothly without interruption, you enable every employee to focus on expanding financial access for everyone.
Responsibilities
- Enable Seamless Collaboration: Ensure audio-visual (AV) systems in conference rooms and shared office spaces function flawlessly so team members can connect seamlessly across global offices.
- Resolve In-Office Hardware & Tech Needs: Directly troubleshoot and resolve issues with printers, monitors, keyboards, and other office desk peripherals, minimizing downtime for your colleagues.
- Manage Hardware Operations: Track and manage on-premise IT and AV inventory (including Google Meet hardware and Apple laptops) to keep our team equipped with the tools they need.
- Support Our Remote Teammates: As time permits, assist with non-office and remote technical support requests to ensure equal support across all working environments.
Qualifications
- Proven experience troubleshooting basic AV setup issues, specifically with Google Meet or Zoom conference systems.
- Experience assisting presenters and running live support for small and large-scale meetings.
- Hands-on experience with basic network infrastructure and office hardware troubleshooting.
- Strong problem-solving skills with a collaborative, user-focused mindset.
What You Can Expect to Learn on the Job:
- Administration and configuration of cloud identity platforms like Google Workspace or Okta.
- Device management and deployment systems using MacOS MDM tools (such as Iru).
- Advanced enterprise network architecture and automated systems operations.
- Automation of user lifecycle, access control and more.
Growth & Career Path
We invest in your long-term growth. In this role, you will start by mastering site support and AV infrastructure. As you build expertise, you will have opportunities to take on broader operational projects, deepen your skills in identity and access management (IAM), and step into enterprise IT systems engineering or TechOps management.
Benefits
Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).