Description
Asana is seeking an experienced IT Support Specialist for its growing office in Dublin, Ireland.
In this role, you will provide critical holistic support to the Dublin office and support Asana globally through ticketing and Slack.
Key responsibilities:
- Provide in-person support for users in the IT Lounge
- Respond to user requests via standard support tools like chat and ticketing systems
- Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products
- Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager)
- Participate in the IT on-boarding experience and IT welcome sessions
- Manage system access for Asana's users
- Deploy and support software to end-users
- Help maintain functionality in conference rooms and all-hands spaces
- Manage hardware and software inventory
Requirements:
- Experience in IT support roles
- Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks
- Basic AV and networking skills
- Experience with being part of a distributed team
- Experience using and managing ticket-based enterprise workflow management systems
- Positive, service-oriented attitude
- Solid problem-solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
We offer a comprehensive compensation package, including:
- Estimated base salary range: €48,000 - €51,750
- Equity
- Sales incentive pay
- Benefits, including mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options