Description
Join HSBC and discover how valued you'll be. International Wealth and Personal Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.
We are currently seeking a high caliber professional to join our team as a Contact Centre Service & Sales Representative - Outbound (Telesales).
Principal Accountabilities: Conduct outbound telemarketing calls with the objective of selling suitable financial products Achieve daily KPIs (e.g., talk-time, submissions) and meet or exceed monthly performance expectations (PE) Identify and maximize sales opportunities through effective customer engagement and needs-based selling Offer value added products and services based on customer needs analysis and ensure customer understanding of those products
Customers / Stakeholders: Deliver what is promised in line with customer expectations Provide excellent customer service Owns and resolves issues and understand how and when to escalate
Leadership & Teamwork: Act as a role model for our Group values Value diversity amongst team Act a as mentor to assist new joiners as required
Operational Effectiveness & Control: Adhere to call scripts, sales guidelines, and process requirements to ensure compliance Remain compliant with and ensures awareness of Audit and Group requirements and other internal guidelines Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for iWPB Centres Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Qualifications: Bachelor's Degree in any major Fluent in Vietnamese Having good English capability will have an added advantage Proven ability to work under pressure and meet sales KPIs in a fast-paced environment Sales-oriented, flexible, customer centric and able to thrive in a team environment seeking feedback and open to development Strong interpersonal, communication, sales skills with the ability to engage with customer effectively Strong competency in Microsoft Office Display patience and empathy in handling customer’s request