Description
At Flexport, we believe global trade can move the human race forward. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
The Opportunity:
Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.
As a Global Operations Associate, you will be responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports.
This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.
Responsibilities:
- Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
- Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
- Follow standard operating procedures (SOP)
- Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
Your team will:
- Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
- Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
- Quote and invoice client shipments with responsibility to their P&L
- Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary
Requirements:
- 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
- Bachelor’s Degree preferred
- Able to adapt to new technology and can thrive in a fast-paced environment
- Effective time management - be able to properly prioritize and manage a large volume of tasks
- Attention to detail
- Ability to effectively seek and receive feedback
- Effective communication both verbally and in writing in client facing interactions
- Teamwork and relationship-building
- Orientation towards working smarter and adopting best practices and standardization
- Problem-solving capabilities
- Fluent in English
- A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.