Description
We are seeking a highly skilled Optical Applications Engineer to join our team in Singapore. As an Optical Applications Engineer, you will be responsible for providing high-level technical support for Ansys Lumerical customers and channel partners. You will own customer problems, proactively engage with key accounts, and deliver comprehensive solutions throughout the sales opportunity lifecycle.
Your responsibilities will include conducting introductory, intermediate, and advanced training sessions for customers, and scoping/delivering professional services projects. You will also gather customer requirements and market trends to inform improvements to Ansys software, collaborate with product development teams to translate feedback into new features, and test new software releases on real-world industrial problems and provide feedback to enhance product performance and usability.
In this role, you will participate in internal initiatives to share knowledge, establish best practices, and develop simulation solutions and FAQs for the knowledge base. You will work closely with customers, sales, and product development to drive innovation and ensure success.
As an Optical Applications Engineer, you will have the opportunity to elevate customer satisfaction and productivity by delivering timely, high-quality technical support and solutions. You will drive adoption of Ansys Lumerical tools and support software revenue growth through expert pre-sales and post-sales engagement. You will empower customers to innovate and validate their designs faster and more accurately with advanced simulation software.
If you are a passionate engineer with a deep understanding of optics and photonics, eager to solve challenging engineering problems and make a significant impact in the industry, we encourage you to apply for this exciting opportunity.