Operational Support Manager

We are seeking an experienced Support Manager to support the General Manager and Operations Managers within ABM business at Bristol Airport. The ideal candidate will have a sound operational support background and be able to provide a high-quality, professional service in meeting specified requirements.

Key responsibilities include:

• Supporting the Operational Performance in accordance with defined cost budgets, ensuring effective day-to-day control of costs while achieving SLA/KPIs.
• Ensuring the ABM Team provides a high level of service in their dealings with passengers and regularly monitoring and improving service levels in the light of passenger surveys.
• Proactively providing solutions to meet client demands within the contract.
• Regularly attending client and customer airline meetings, proactively engaging and resolving any issues.
• Developing and maintaining an effective ongoing working relationship with key contracts.
• Supporting ABM to ensure that all Airport Authority Service Level Agreements are met and maintained.

The successful candidate will have previous experience of working in a similar role, a minimum of 2 years management experience, ideally within Aviation or logistics, and the right to work in the UK.

In addition to a competitive salary, we offer a range of benefits including 24/7 GP, mental health support, and access to our innovative employee app.