Professional Services Engagement Manager

Job Summary

As a Professional Services Engagement Manager at Stripe, you will lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform.

Responsibilities

• Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.
• Proactively manage the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.
• Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices.
• Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates, and processes.
• Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.
• Provide proactive risk assessment, prevention, and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.
• Proactively drive interlock between the user and Stripe's Product and Engineering teams to ensure alignment with Stripe's roadmap.
• Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support.
• Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high-impact and complex implementations of Stripe's payment infrastructure.

Requirements

• 8+ years of consulting experience partnering with enterprise-level strategic users on technology solutions, with a track record of top performance or a related field.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to quickly learn and explain technical concepts to Stripe's largest users in a way that they will understand.
• Proven program management skills and experience.
• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working.
• Ability to recognize repeated user-facing issues and build scalable solutions.
• Superior verbal and written communication skills.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Demonstrated ability to engage with and lead executive stakeholders and key decision-makers on the user side to drive towards an agreed outcome.
• Experience in working with or in complex enterprise organizational and decision-making structures.
• An ability to work collaboratively with and influence Stripe's product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe's applications.

Preferred Qualifications

• Prior experience at a growth-stage Internet/Enterprise Software company.
• Industry certifications to ensure project success.
• Prior experience in the payments industry.
• A familiarity with the integration and testing of APIs.