Description
At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together.
We are seeking an experienced Client Services Project Manager to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements.
Key Responsibilities
- Client Relationship Management:
- Serve as the primary day-to-day contact for assigned Australian clients and matters.
- Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
- Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
- Proactively manage client expectations, risks, escalations, and changing requirements.
- Project Delivery:
- Manage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
- Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
- Develop and maintain project plans, timelines, status reports, and risk registers.
- Monitor project progress and ensure adherence to agreed service levels and deadlines.
- Drive successful completion of project milestones and deliverables.
- eDiscovery & Data Management:
- Work closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
- Understand eDiscovery best practices and assist clients with workflow recommendations.
- Review project specifications and ensure deliverables meet client requirements.
- Assist clients with platform usage, reporting, and workflow optimization.
- Stakeholder Coordination:
- Work closely with Operations, Review Management, Technical Services, and Account Management teams.
- Participate in client service reviews and post-project lessons learned sessions.
- Support weekend and after-hours coverage requirements when necessary for critical Australian matters.
- Risk & Escalation Management:
- Identify project risks early and implement mitigation plans.
- Escalate issues appropriately while driving ownership toward resolution.
- Maintain high standards of quality control and client satisfaction.
Required Qualifications
- 5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.
- Demonstrated experience managing complex client-facing projects.
- Strong stakeholder management and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with legal, regulatory, investigation, or government-related matters.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience supporting Australian legal, regulatory, or investigation, public enquiry matters.
- Knowledge of eDiscovery workflows and industry best practices and working across global teams.
- Experience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.