Client Services Project Manager

You will join Epiq, a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. As a Client Services Project Manager, you will manage the full lifecycle of client-facing projects, ensuring alignment with client objectives, internal standards, and resource constraints.

Project Leadership:

• Manage projects from initiation through delivery by aligning with client objectives, internal standards, and resource plans, while translating client or court requirements into actionable solutions.

Client Engagement:

• Serve as a trusted liaison for client engagements, managing expectations, resolving issues, and supporting long-term success.
• Participate in consultative discussions and coordinate cross-functional support to ensure project alignment and integrated service delivery.

Team Management:

• Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
• Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.

Process Improvement:

• Support root cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events that impact operations, service quality, or client obligations.
• Contribute to refining standard operating procedures and best practices across all process improvement areas.

Financial Oversight:

• Manage project forecasting, budgets, billing, and reporting using Epiq-approved platforms, while ensuring fiscal responsibility and supporting business reviews through client health reports and status updates.
• Demonstrate adaptability to internal and external systems, leveraging project management technologies to streamline workflows and support project goals.

The compensation range for this role is $80,000 - $100,000 USD annually and may be eligible for an annual bonus.