Description
We are seeking an experienced Client Services Project Manager (six-month contractor) to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements.
This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.
A successful candidate will:
- Deliver Australian client projects on time and within budget.
- Maintain high client satisfaction and retention.
- Successfully manage multiple concurrent matters with minimal escalation.
- Drive operational excellence and strong performance.
- Build trusted relationships with key Australian clients and stakeholders.
Client Relationship Management
- Serve as the primary day-to-day contact for assigned Australian clients and matters.
- Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
- Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
- Proactively manage client expectations, risks, escalations, and changing requirements.
Project Delivery
- Manage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
- Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
- Develop and maintain project plans, timelines, status reports, and risk registers.
- Monitor project progress and ensure adherence to agreed service levels and deadlines.
- Drive successful completion of project milestones and deliverables.
eDiscovery & Data Management
- Work closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
- Understand eDiscovery best practices and assist clients with workflow recommendations.
- Review project specifications and ensure deliverables meet client requirements.
- Assist clients with platform usage, reporting, and workflow optimization.
Stakeholder Coordination
- Work closely with Operations, Review Management, Technical Services, and Account Management teams.
- Participate in client service reviews and post-project lessons learned sessions.
- Support weekend and after-hours coverage requirements when necessary for critical Australian matters.
Risk & Escalation Management
- Identify project risks early and implement mitigation plans.
- Escalate issues appropriately while driving ownership toward resolution.
- Maintain high standards of quality control and client satisfaction.
Required Qualifications & Characteristics
- 5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.
- Demonstrated experience managing complex client-facing projects.
- Strong stakeholder management and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with legal, regulatory, investigation, or government-related matters.
- Excellent written and verbal communication skills.
- Knowledge of eDiscovery workflows and industry best practices and working across global teams.
- Experience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.