Associate Client Services Manager

You will join Epiq as an Associate Client Services Manager, contributing to complex global legal outcomes. Your role involves leading a client-dedicated sub-team of Project Managers and Technical Analysts, coordinating project execution, maintaining service quality, and supporting client satisfaction.

Key Responsibilities:

• Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.
• Report to and partner closely with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities.
• Collaborate with the Senior Project Manager to coordinate project assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio.
• Provide day-to-day operational oversight of assigned matters and ensure the sub-team delivers work accurately, efficiently, and in accordance with client expectations and established procedures.
• Serve as a consistent point of coordination for the client-dedicated team, internal operational groups, and other stakeholders involved in project delivery.
• Support the Client Services Manager in maintaining strong relationships with client contacts through proactive communication, dependable follow-through, and timely status reporting.
• Monitor project health, workloads, deadlines, deliverables, and service levels; identify risks early and coordinate corrective action with the Client Services Manager and Senior Project Manager.
• Escalate client concerns, delivery risks, resource constraints, and complex technical or operational issues promptly, with clear context and recommended next steps.
• Ensure client and project requirements are understood, documented, communicated, and executed with a high degree of quality and accuracy.
• Coordinate work across operational and technical departments to resolve issues, improve workflows, and enhance service quality for the assigned client.
• Establish clear performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the client-dedicated sub-team.
• Support onboarding and training for Project Managers and Technical Analysts, including client-specific procedures, tools, workflows, and communication standards.
• Develop and maintain subject matter expertise in the assigned client's environment, including client-specific tools, software, protocols, preferences, and business requirements.
• Participate in project planning, process-improvement initiatives, quality reviews, and the preparation of regular status updates for internal and client stakeholders.
• Assist with client business reviews by helping coordinate agendas, performance data, meeting materials, action items, and follow-up activities.
• Support project financial management by monitoring scope, effort, budget considerations, and other financial indicators, and by providing timely information to the Client Services Manager.
• Act as an escalation point for the assigned client relationship and provide coverage for the Client Services Manager or Senior Project Manager when appropriate.
• Demonstrate professional leadership and sound judgment while balancing client needs, team capacity, quality standards, and business objectives.

Requirements:

• Strong understanding of eDiscovery and litigation support, typically developed through at least 3-5 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
• Demonstrated experience leading, mentoring, or supervising project management or technical service professionals.
• Proven ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities.
• Strong collaboration skills and the ability to work effectively within a shared leadership model involving the Client Services Manager and Senior Project Manager.
• Excellent oral and written communication skills, including the ability to communicate clearly with clients, team members, technical resources, and senior stakeholders.
• Strong critical-thinking, organizational, and problem-solving skills, with the ability to gather relevant information, assess risk, and coordinate timely resolution.
• Client relationship skills, including the ability to manage expectations, recognize client needs, and align team execution with client requirements.
• Ability to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture.
• Working knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows.
• Sound judgment and composure when managing escalations, delivery risks, resource constraints, and sensitive client matters.

Education & Certifications:

• Bachelor's (BA or BS) degree or equivalent relevant professional experience.
• A graduate degree, such as a Juris Doctor (JD) or Master of Business Administration (MBA), is a plus.
• Relevant eDiscovery or project management certifications are preferred.
• Relativity certifications are preferred.

Compensation:

The Compensation range for this role is $115,000 -$130,000 USD annually and may be eligible for an annual bonus.