Description
At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. You'll do the most meaningful work of your career and see your impact at scale.
The Senior Client Services Project Manager (SPM) leads high-impact, client-facing projects and oversees strategic client relationships. This role manages complex project portfolios, mentors project teams, and drives operational and process excellence.
Project Leadership & Execution:
- Lead the full project lifecycle,from strategic planning through delivery,ensuring alignment with client objectives, internal standards, and resource optimization.
- Translate complex client and court requirements into scalable project plans, applying advanced problem-solving to deliver sustainable outcomes.
Client Relationship Management:
- Own the service delivery relationship for strategic client accounts, ensuring proactive communication, issue resolution, and sustained satisfaction.
- Represent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.
Team Leadership & Mentorship:
- Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
- Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.
- Champion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.
Process Improvement:
- Oversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction.
- Lead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.
Financial Oversight:
- Drive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability.
- Oversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.
The Compensation range for this role is $115,000 -$130,000 USD annually and may be eligible for an annual bonus.