Description
At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. As a Project Manager of Client Services, you will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution.
Job Summary: The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.
Essential Job Responsibilities:
- Serve as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
- Drive overall client satisfaction through effective coordination and communication of client deliverables;
- Effectively execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Manager;
- Ensure client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
- Consistently deliver proactive communication with clients and when client issues arise, address those issues or expeditiously escalate to the Sr. Project Manager or Client Services Manager;
- Ensure that an up-to-date record is maintained with regard to the status of all projects being worked on;
- Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
- Instill confidence with the client and serve as a primary public face of Epiq's high-quality service delivery offering.
Required Qualifications & Characteristics:
- A solid understanding of eDiscovery and the litigation support industry, typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments, or eDiscovery service providers;
- Demonstrated success in the management of multiple simultaneous projects;
- Oral and written communication skills which provide a strong and confident leadership presence;
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements;
- A solid understanding of database design and management, data processing activities, and legal document review requirements;
- Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
The compensation range for this role is $100,000 - $115,000 USD annually, and may be eligible for an annual bonus.