Nightshift Cleaning Supervisor

As a Nightshift Cleaning Supervisor, you will be required to deliver the highest standards of cleanliness and hygiene throughout St James Quarter, internally and externally. You will lead and support the supervisor & presentation team on site, ensuring service is delivered to high standard and all colleagues display appropriate behaviours and add value to the service operation and guest experience throughout.

Key responsibilities include:

• Supporting the Operations/Deputy Presentation Managers in the day-to-day operational management of the contract.
• Leading and supporting the supervisor & presentation team on site, ensuring service is delivered to high standard and all colleagues display appropriate behaviours and add value to the service operation and guest experience throughout.
• Ensuring high standards of housekeeping are always achieved, being flexible, able to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is constantly delivered in accordance with cleaning specification and to BICs Standards.
• Managing and supporting the daily operational planning and delivery of service to achieve high standards.
• Providing support to the business in service-related matters and always promoting the ABM FS brand.
• Ensuring a focus from all colleagues in enhancing guest experience and consider and recommend improvement and innovative ways where our Presentation Team can impact this in a positive manner.
• Ensuring that all team members carry out their cleaning duties in a correct and timely manner in accordance with cleaning specification, task matrix and direction from Management Team. Report any non-conformance to Site Management.
• Carrying out cleaning assignment responsibilities as designated by management/periodic task matrix including deep clean tasks. Plan, promoting a pro-active approach, ensure effective use of available resources.
• Supporting site management team in recruitment (via Right Check) Induction training (Onboarding), developing and training of staff.
• Delivering excellent communication and motivation to site-based team including daily de brief so that an effective communication exists for team goals to be achieved.
• Supporting the identification of training needs and ensure accurate site records are always maintained.
• Supervising the teams ensuring they are fully conversant with their roles and responsibilities, organise workload in partnership with shift supervisors to ensure fairness in the distribution of tasks.
• Ensuring ABM/Site Health and Safety Policies and Procedures (Including Centre Standards) are adhered to.
• Assisting with the timely completion of accident and incident reporting via ABM reporting centre.
• Being responsible and accountable for the safety and welfare of team members.
• Conducting daily audits in conjunction with serving ADM to ensure Service Delivery adheres to ISO Standards and the outcome achieves and/or exceeds client requirements.
• Maintaining and correct/safe usage (trained staff only) of all equipment and machinery on site ensuring any faults are reported in a timely manner, ensuring pre and post checking regime in place.
• Ensuring duties as dictated on the periodic task matrix are completed ensuring all core duties are complete. Deploy tasks in a fair and considered manner.
• Correct usage of cleaning chemicals in line with COSHH regulations, ensure all materials are stored safely, monitoring and ordering of consumables and materials in line with minimum stock levels whilst always ensuring best value for money.
• Performing appearance/ear-piece checks on team and arranging issue of radios at start of each shift.
• Preparing an informative handover for the incoming Supervisor. This should include any important information discussed; tasks incomplete from previous shift, areas of focus, any issues, equipment, and machinery updates, confirm areas of enhanced cleaning programme, confirm any contractors and their intentions, confirm knowledge of peak times and invite a time for inspection and daily audit.
• Undertaking any other reasonable duties as required to meet the needs of the business.