Account Director

Your job is to manage a select portfolio of key accounts in your region as an Account Director at Vista Group. As a senior member of the Client Success team, you will be responsible for nurturing existing enterprise-level client relationships and hitting retention and performance targets. You will proactively assist clients in the use of Vista products and provide guidance, training, and support to the regional Client Success team as required. This role requires occasional domestic and international travel.

Responsibilities ---------------

• Customer Engagement: Build and maintain proactive relationships by understanding clients' needs. Align client objectives with Vista Group products and services.
• Account Ownership: Own strategically important accounts requiring senior attention. Ensure world-class customer service and support. Act as the primary liaison between the client and Vista.
• Billing & Forecasting: Ensure accurate invoicing across products and services. Manage debtors and implement strategies to minimize client debt. Maintain customer forecasts in Vista's CRM system.
• Issue Resolution: Serve as the escalation point for complex client issues to ensure satisfaction.
• Cross-Functional Collaboration: Collaborate with sales, product, support, and engineering teams. Participate in cross-regional and departmental initiatives.
• Continuous Learning: Stay updated on industry trends and customer needs. Expand knowledge of Vista Group software and the cinema industry.
• People Management: Lead and manage direct reports to meet targets. Provide coaching and mentorship to junior team members. Ensure team performance meets Vista standards.

Requirements ------------

• 3+ years of experience with Vista cinema and/or Movio products; includes implementation, configuration, and support.
• Proven track record in managing client expectations and ensuring customer satisfaction.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong interpersonal skills focused on relationship building, negotiation, and conflict resolution.
• BSc in IT, Computer Science, or equivalent preferred.
• Excellent attention to detail and written communication skills.
• Strong problem-solving abilities and client relationship management skills.
• Knowledge of cinema operations.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).