Description
As a Senior Solutions Engineer at Engine by Starling, you will use your understanding of the Engine technology and architecture to explain the Engine product, uncover client requirements and support the design of client solutions. You will be involved in both the sales and delivery phases of a project as well as ongoing client success, collaborating with teams across Engine in Technology, Delivery, Product, Client Success and Business Development.
This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.
Key responsibilities include:
- Leading on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners.
- Working closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfill them.
- Helping clients maximise Engine's current and future capabilities to solve their requirements and meticulously documenting scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.
- Taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations.
- Providing expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities.
- Collaborating closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.
Requirements:
- Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle.
- Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams.
- Experience of cloud infrastructure and large-scale cloud applications.
- Experience working in a client-facing role and building relationships with stakeholders.
- Strong interpersonal communication and collaboration skills.
Nice to Have:
- Experience relating to retail or business banking, core banking, card processing or payments.
- Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration.
- Commercial acumen with experience of building business cases.
- Experience in a SaaS organisation in a Client Solutions or Client Engineering role.
- Knowledge of financial regulations around the world.
About you:
- You have a focus on delivery and getting things done for a client.
- You have the ability to work well with people from a variety of levels, roles and technical backgrounds.
- You're able to communicate clearly about technical subjects.
- You're comfortable working in a varied role, collaboratively in a team, with a flat structure.
- You're comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London).
- You're comfortable travelling internationally.