Description
In compliance with applicable laws, HSBC is committed to employing only those who are authorised to work in the US. Our purpose is to open up a world of opportunity for our customers. The Head of Commercial Cards Operations will lead the end-to-end operational strategy and execution for U.S. Commercial Card products. This role is accountable for operational excellence, risk and control governance, and scalable growth across the commercial card portfolio.
As our Head, US Global Payments Solutions Commercial Cards Operations, you will:
Optimise end-to-end Commercial Card operations, including onboarding, account builds, lifecycle management, billing, disputes, settlement, fraud, and program servicing. Provide executive oversight of the TSYS and FISERV platforms. Provide oversight of the Mastercard and Visa networks, as related to operational and monitoring activities supported in the team. Work directly with Commercial Card related Vendors and 3rd parties as necessary to support activities, research, issue resolution: FIS (TSYS), Idemia, Mastercard, Visa. Ensure operational readiness for product enhancements and platform changes, including UAT (User Acceptance Testing) coordination and validation. Establish strong risk and control frameworks aligned with regulatory and network requirements. Drive service excellence and support complex commercial client programs. Lead operational transformation initiatives, automation efforts, and platform enhancements. Manage senior stakeholders across Product, Technology, Client Management, and other internal departments. Lead and develop onshore and offshore operational teams; drive performance through Key Performance Indicators, Objectives and Key Results, and Service Level Agreements.
You'll likely have the following qualifications to succeed in this role:
Extensive experience in Commercial Cards within a regulated financial institution. Deep experience with TSYS or comparable card processing platforms. Deep knowledge of corporate card products such as purchasing cards, small business revolving, virtual cards, CTA (Central Travel Account) accounts, corporate world elite, one cards, etc. Strong understanding of card network rules, disputes/chargebacks, and fraud processes. Strong knowledge of billing structures, rebate programs, reconciliation within cards portfolio. Proven experience leading teams onshore and offshore, managing operational risk. Demonstrated ability to drive transformation and scale operations.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.