Manager, Workday Extend Consulting Management

We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We're looking for a Manager, Workday Extend Consulting Management to lead and grow a team of consultants and developers who build custom Extend applications for customers on the Workday platform.

About the Role As a Manager, Workday Extend Consulting Management, you will lead and grow a team of consultants and developers who build custom Extend applications for customers on the Workday platform. You will be accountable for building technical depth on your team, ensuring app quality and security, supporting customer satisfaction, and growing the Extend practice within Workday's global delivery model.

Responsibilities:

• Lead, coach, develop, and retain a diverse, high-performing team of Extend consultants and developers.
• Foster a collaborative, challenging, innovative, and inclusive team environment.
• Own and continuously improve onboarding, performance management, talent development, and career-growth processes for your team.
• Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements and build Extend capability across the consulting organization.
• Drive customer satisfaction, references, utilization, and delivery performance against quarterly objectives.
• Guide your team's use of Workday's implementation methodology and Extend delivery standards, including app promotion, security design, and code review processes.
• Guide the design and delivery of custom Extend micro-apps using App Builder, Custom Business Objects, Page Builder, and Orchestrate.
• Oversee integration and orchestration flows that connect Extend apps with third-party platforms and services, using WQL, REST APIs, and Workday Web Services.
• Manage app migration pipelines across Development, Implementation, Sandbox, and Production tenants, and maintain governance frameworks for app promotion, security, and Extend credit and capacity usage.
• Run agile delivery for your team, including sprint planning, translating business needs into technical specifications, and managing backlogs.
• Help assess customer needs, shape solution proposals, and oversee end-to-end implementation of Extend solutions.
• Collaborate across regions, teams, and time zones as part of a global delivery model.
• Maintain and strengthen expertise in Workday Extend, the Business Process Framework, Domain Security Policies, and native HCM and Financials object models.
• Contribute to the direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.
• Build strong working relationships with customers, technical teams, developers, and operational partners.

About You

• 12+ years of experience implementing cloud-based enterprise systems, including hands-on work with the Workday platform.
• 5+ years of experience leading and developing high-performing consulting or technical teams.
• Workday Extend Certification.
• Deep technical knowledge of Workday Extend Platform Architecture, including App Builder, Custom Business Objects (CBOs), Extend UI components, Page Builder, and Workday Orchestrate.
• Strong skills in integrations and data engineering, including Workday Query Language (WQL), REST APIs, JSON/XML data formats, SQL coding, Workday Web Services, and third-party API configuration.
• Expert knowledge of Workday Platform Fundamentals, including the Business Process Framework (BPF), Domain Security Policies, and native object models across HCM and Financials.
• Hands-on experience with tenant governance, including managing app migration pipelines across Development, Implementation, Sandbox, and Production tenants.
• Familiarity with AI concepts and a passion for driving AI adoption within a consulting organisation.
• Experience with agile product and delivery management, including sprint planning, translating business needs into technical specifications, managing backlogs, and leading developer teams.
• Strong understanding of security and compliance, with the ability to enforce security alignment, protect data privacy, and maintain Workday's unified security model.

Success Measures

• High customer satisfaction and strong customer-reference outcomes.
• Achievement of utilisation, staffing, delivery quality, and customer satisfaction objectives.
• Growth, retention, engagement, and career progression of your consulting and development team.
• Consistent adherence to Extend delivery methodology, governance frameworks, and security standards.
• Improved Extend delivery capability, scalability, and operational efficiency within the global delivery model.
• Meaningful contribution to strategic Professional Services initiatives.
• AI Adoption by the larger team and successful implementation of the Workday's AI-powered solutions with the customers.

Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.