Description
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, driving tangible, impactful results for clients. The Manager, Program Management, VCA-X, will coordinate day-to-day operating processes, maintain plans and metrics, run governance cadences, administer demand intake, support quality and compliance controls, track automation and efficiency initiatives, and provide executive-assistant and administrative support to VCA-X leadership.
Planning, Metrics & Execution Tracking
- Support strategy and annual planning by translating priorities into detailed plans, milestones, owners, dependencies, and timelines.
- Maintain scorecards and dashboards; track performance against agreed metrics and follow up on variances and actions.
- Produce accurate operating updates and decision-ready materials for management reviews.
Governance, Quality & Compliance
- Set up and run governance meetings and operating cadences, including agendas, pre-reads, minutes, action logs, and escalation tracking.
- Implement quality frameworks, checklists, review gates, documentation standards, and delivery controls.
- Monitor adherence to relevant policies and processes, maintain evidence, and coordinate remediation of identified gaps.
Demand Intake & Delivery Coordination
- Administer the demand intake pipeline, validate required information, coordinate assessments, and maintain status visibility.
- Support prioritization, resource planning, mobilization, and handoffs across multidisciplinary teams.
- Track delivery health, risks, issues, dependencies, and decisions; escalate blockers and drive actions to closure.
Market & Stakeholder Coordination
- Coordinate with Regional and market leaders to progress the VCA-X agenda, confirm demand, and align on next steps and commitments.
- Maintain stakeholder communications, action trackers, and decision records across a highly matrixed global environment.
- Support issue resolution by bringing together the right stakeholders and ensuring timely follow-through.
Executive & Administrative Support
- Provide executive-assistant support to VCA-X leadership, like calendar management, meeting scheduling, travel coordination, expense administration, coordination for site level initiatives, etc.
- Coordinate leadership meetings and events, prepare agendas and materials, manage logistics, and ensure actions and follow-ups are completed.
- Handle sensitive information with discretion and serve as a reliable coordination point for internal and external stakeholders.
Automation & Efficiency Delivery
- Maintain the pipeline of automation and process-improvement opportunities and coordinate prioritization and implementation.
- Track baseline performance, adoption, benefits, and delivery against agreed efficiency targets.
- Document and standardize improved processes, tools, templates, and ways of working.