Description
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, driving tangible, impactful results for clients. The Senior Manager, Program Management, VCA-X will run critical operating and execution processes that translate the VCA-X strategy into measurable plans, governed delivery, and consistent outcomes across Regions.
Strategy Execution & Performance Management
- Support formulation and periodic refinement of the VCA-X strategy by converting strategic priorities into executable workplans.
- Define objectives, metrics, milestones, dependencies, and delivery roadmaps; track progress and drive corrective action.
- Prepare concise performance reporting and decision materials for VCA-X leadership.
Governance, Quality & Compliance
- Define governance forums, decision rights, escalation paths, and operating cadences; own agendas, actions, and follow-through.
- Develop and govern quality frameworks, delivery controls, review checkpoints, and acceptance standards across the portfolio.
- Ensure compliance with relevant Visa policies, documentation standards, and agreed delivery processes.
Demand Intake & Portfolio Operations
- Own the end-to-end demand intake process, including qualification, prioritization, sizing, routing, and status visibility.
- Maintain an integrated view of demand, commitments, capacity, delivery health, risks, and dependencies.
- Coordinate mobilization and execution across Specialist, Consulting, Analytics, Engineering, and vendor teams.
Market Coordination & Stakeholder Management
- Partner with Regional and market leaders to advance the VCA-X agenda, build demand pipelines, clarify commitments, and remove execution barriers.
- Drive cross-functional alignment, document decisions, and ensure timely closure of actions and escalations.
Automation & Operational Efficiency
- Define and govern the automation and efficiency agenda across program-management and delivery processes.
- Prioritize opportunities, establish baselines and benefits measures, and track adoption and realized impact.
- Standardize tools, templates, and practices to improve speed, predictability, and scalability.
Qualifications
- Bachelor’s or Master’s degree in Data Science, Statistics, Mathematics, Economics, Computer Science, Engineering, Operations Research, or a related quantitative discipline.
- 12+ years of experience in program management, business operations, consulting operations, transformation, or professional-services delivery.