Description
Summary
McLaren Automotive are looking for a talented North America - Client Services Manager at their Dallas office. This role sits at the heart of strategic decision-making, turning customer dissatisfaction cases into actionable insights for a company that's revolutionising the motorsport industry. You'll work directly with leadership to shape the company's direction in the Americas Regions.
About the Role
This is an excellent opportunity to play a pivotal role in the future of McLaren Aftersales during a period of rapid and exciting business growth. Reporting directly to the Vice President of Aftersales, you will be responsible for managing the Client Services Team, achieving associated KPI, tracking performance, managing budgets, and dealing directly with McLaren customers from the Americas Regions with both professionalism and speed.
Accountabilities
- Client Services Team Development – Ensure Client Services team manages customer dissatisfaction cases in timely and to McLaren customers satisfaction
- Manage Client Services Goodwill Budget – Monitor monthly spend of Client Services and RAMs to ensure goodwill funding is being use properly, for customer retention and is held within the established budget
The Candidate we're looking for
Experience:
- 5+ years of experience in customer relations or complaint handling
Technical skills:
- Highly IT literate (Microsoft applications, SAP etc)
Personal attributes:
- Proactive approach to influencing others
- Passion for dealing with people
Benefits
- Structured career development framework
- 15 days’ holiday, plus bank holiday
- Private Medical Insurance 101 paid by company