Description
We are seeking an IT Systems Engineer to join our team. As an IT Systems Engineer, you will play a critical role in supporting and improving the day-to-day technology experience for Omadans. You will contribute to the planning, implementation, and operation of systems that enable secure, efficient, and user-friendly workflows across the company.
Your scope includes hands-on support for endpoints, SaaS applications, onboarding and offboarding processes, systems automation, and compliance-aligned IT operations. You will partner closely with teams across IT Support, Infrastructure, Security, Compliance, and the broader business to continuously improve how IT enables productivity and scale at Omada.
The ideal candidate will have 5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management in a modern, fast-paced environment. You will have deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent), strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk, and familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation.
You will consistently deliver high-quality IT support by applying deep knowledge of endpoint management, access provisioning, and SaaS administration. You will demonstrate ownership by proactively identifying and solving user issues with empathy, timeliness, and clarity. You will play a key role in onboarding initiatives by coordinating closely with Recruiting and P&C to ensure new hires are set up for success from Day 1, leveraging established processes.
You will contribute meaningfully to audit-aligned practices, such as accurate asset tracking, access control hygiene, and compliance documentation. You will take ownership of the asset inventory management platform, leveraging established processes to maintain a high level of accuracy and maintaining a structured, tidy, and detailed space, both physically and digitally, to track the entirety of supported computing equipment.
You will drive improvements to IT workflows through an understanding of automation (e.g., Tines, Oomnitza Workflows, Zendesk automations) and process refinement. You will collaborate cross-functionally with our Security, HR, Recruiting, and Infrastructure teams, communicating clearly with technical and non-technical stakeholders.
You will balance day-to-day support work with small project execution and proactive system maintenance. You will demonstrate a growth mindset, continuously learning new tools and technologies while sharing knowledge with peers. You will apply an AI-first mindset to explore opportunities for efficiency and enhanced user support experiences.