Intern

The Intern will work across the PCNA IT Teams, assisting in the coordination of support activities and gaining hands-on experience with general IT support tasks. Serving as a first-level technical support resource, the Intern will provide assistance to end users and help ensure smooth IT operations. The hourly range for this role is $18–$20/hr.

Primary Responsibilities

• Provide first level support for technical problems
• Ability to work across multiple IT Support Groups
• Assist in developing and deploying computer images for laptop and desktop systems
• Support the set-up and maintenance of end user hardware and software
• Assist in the support of Apple IOS wireless users
• As assigned, completely configure, test and install files, applications and printers
• Record and resolve or escalate incoming support requests in various ticket tracking tools
• Work with Audio/Visual provider in the support of video conferencing and conference room equipment troubleshooting
• Track various IT assets with software/hardware tracking system(s)
• Transport, pack and unpack IT related equipment for installation or shipment
• Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
• Ensure Security policy is followed in regard to systems access
• Unlock user accounts and reset user passwords
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats

Qualifications

• Education: High school diploma and associates degree in a technical field or equivalent
• Industry relevant training or technical courses strongly desired

Skills

• Support knowledge of Windows 10, Apple IOS, MS Outlook, SCCM, Wireless Technology, Remote field connectivity, MS Office, and hard disk imaging, Active Directory profile administration
• Ability to solve advanced technical problems and trouble-shoot complex issues
• Strong multi-tasking skills with the ability to handle multiple priorities
• Professionalism and drive for quality customer service
• Passion for technology as well as flexibility, desire, and ability to explore new fields of technical knowledge when needed