Description
About Us
At Cloudflare, we're on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
This is a critical role where you will be responsible for ensuring the success of Cloudflare's customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services.
Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
Responsibilities
- Be a Trusted Advisor to your customers
- Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion
- Develop and maintain long-term relationships with stakeholders in your account portfolio
- Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals
- Manage customer feedback and product needs by providing feature requests to internal partner teams
- Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services
Additional responsibilities will include:
- Up to 50% travel for customer visits
Requirements
- Bachelor's degree and/or other professional qualification
- 3+ years of experience in a Customer Success/Account Management role
- Understanding of SAAS/SASE/Cloud Applications landscape
- Strong understanding of or willing to learn about computer networking and 'how the internet works' with network security a plus
- Experience in cloud security and/or performance industries preferred
- Experience with project management, account portfolio planning, Cloud implementation and prioritization
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills
- Track record of successful planning and execution of Executive Business Reviews
- Commercial acumen and awareness to drive successful outcomes
Benefits
- Compensation may be adjusted depending on work location
- This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan
- The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan
- Equity
- This role is eligible to participate in Cloudflare's equity plan
- Benefits
- Cloudflare offers a complete package of benefits and programs to support you and your family
- Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!
- The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
- Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and