Patient Education Manager, Hematology and Nephrology, Southeast (GA, FL, and Puerto Rico)

This is a key field-based role responsible for engaging the patient community, conducting patient education programs, partnering with advocacy groups, and supporting infusion sites of care as the subject matter expert for REMS requirements as well as product and disease education.

The Patient Education Manager will provide patients and caregivers disease state and product education, an overview on Alexion’s OneSource Programs throughout the patient journey. They will interact with patients/caregivers, nurses, pharmacists, ancillary staff, physicians, and advocacy/support groups to prevent and address non-clinical barriers to patient education and onboarding.

Responsibilities:

Patient Engagement (40%)

• Create and manage regional patient engagement plans including patient educational events, community engagements, and face-to-face patient interactions
• Deliver in-depth disease state and product education to inform and empower patients/caregivers as they navigate their rare disease journey
• Develop and execute comprehensive patient programming strategies that prioritise patient needs. Tailor initiatives to provide relevant education, support, and resources, optimising patient engagement and outcomes across therapeutic areas
• Share materials on the disease, diagnosis, and treatment support with patients as needed
• Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products, in accordance with product label utilising Alexion-approved resources
• Capture and report local business insights to enhance strategic plans and improve patient experience
• Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy
• Build the rare disease network/relationships through local advocacy groups, rare disease-related events, and attending patient events
• Partner with Alexion Patient Advocacy Team to drive engagement and partnership
• Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results

Health Care Org Site of Care Education (including infusion sites) & REMS Support (60%)

• Execute field visits at infusion centres and focused HCOs to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support
• Support ongoing REMS certifications of infusion sites of care
• Collaborate with non-prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components, including importance of vaccination data and following REMS processes
• Maintain accurate and detailed records of field activities, including interactions with non-prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards
• Support execution of ongoing compliance tactics related to all active REMS
• Support successful implementation of any new REMS or REMS enhancements
• Partner with Commercial REMS team to devise strategies to support REMS
• Partner with Commercial colleagues to ensure account engagement strategy is pulled through successfully via aligned tactics

Requirements:

• Minimum of 5 years total business experience in the healthcare or biotech industry
• BA/BS Degree is required; a nursing, allied health, healthcare administration or rare disease support background is desired (advanced degree a plus)
• Previous experience with IV infused products
• Ability to travel up to 60-80% within a territory is required; ability to travel to meetings/trainings/programs as necessary which may include evenings and weekends
• Excellent presentation skills to diverse stakeholders in varied settings that may include up to 150+ people
• Ability to work independently and manage time effectively to prioritise field activities
• Excellent communication and interpersonal skills, with the ability to effectively engage with healthcare professionals and patients
• High initiative, solid work ethic, and consistent accountability
• Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
• Valid driver's licence and clean driving record

Preferred Qualifications:

• At least 3 years field-based experience in account management, sales, or patient education preferred
• Must be familiar with the relevant legal and regulatory components of the pharmaceutical and biotech industry, rare disease experience a plus
• Certification or training in REMS
• Strong understanding of REMS requirements and pharmaceutical regulations
• Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
• Bi-lingual proficiency in Spanish language, both written and spoken
• Understanding of rare disease advocacy landscape
• Experience educating and supporting patients/caregivers
• Strong organisational skills and ability to adapt to change and react constructively in a high-energy and fast-paced environment
• Demonstrates initiative, teamwork, and accountability
• Spanish speaking a plus