Description
The Renewals team at MongoDB is seeking a Renewals Specialist to manage contract renewals and customer retention in an assigned territory. As a Renewals Specialist, you will be responsible for executing renewals, building strong relationships with customers, and collaborating with internal teams.
Responsibilities:
- Manage and proactively work on the renewals base in the assigned territory for on-time renewals and customer retention
- Collaborate with Sales, Customer Success teams, and other stakeholders internally
- Build strong and effective relationships with customers
- Increase Renewal Rate
- Report Renewals forecast
Requirements:
- 3+ years of customer-facing experience in a fast-paced and competitive market, preferably with a focus on closing Renewals
- Proven track record of overachievement and hitting sales targets
- Outstanding verbal and written communication skills in Mandarin and English
- Driven and competitive with a strong desire to be successful
- Prior exposure to database, cloud, and infrastructure technology is a plus
- College degree or equivalent work experience
Nice to Have:
- Passionate about growing your career in the largest market in software (database)
- Familiarity with databases, developers, and open-source technology a plus
Benefits:
- MongoDB invests heavily in employee development and continuous career growth
- Comprehensive Sales training, including Sales Bootcamps and development programs
- Supportive and enriching culture with employee affinity groups, fertility assistance, and generous parental leave policy
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