Description
The Associate Customer Success Manager is a critical role in helping customers receive value from their investment in Tanium. The successful candidate will work in a collaborative team environment with other CSMs, Advanced Consulting Engineers, Enterprise Services Engineers, partners, and sales to contribute to each customer's success by leveraging best practices and technical expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts.
Key responsibilities include:
- Ensuring successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
- Working with senior team members to understand the unique complexity and segmentation of the customers served and creating the best path to full Tanium platform adoption and expansion, leveraging understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies
- Developing and maintaining necessary relationships with customers to ensure alignment to their business needs
- Identifying where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
- Performing activities and data management that help to drive adoption and value against an agreed-upon plan with the customer
The ideal candidate will have 1-3 years of experience in Customer Success, Account Management, Technical Project Management, Sales Development, Service Management / Professional Services, preferably in a SaaS business model or within SLED organisations. Experience in Information Technology Operations, Security, or Vulnerability Management workflows is a plus.
We are looking for a highly organised self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity. The successful candidate will be curious, willing to learn from others in their discipline, their customers, and other roles at Tanium, and eager to contribute suggestions and ideas to further customer and Tanium goals.