Description
The Employee Life Cycle (ELC) Specialist delivers accurate, timely and customer-focused employee lifecycle services within a global, process-aligned operating model.
The ELC Specialist manages employee lifecycle transactions and enquiries, applies global standards and relevant local requirements, protects employee data, and works across teams to provide a consistent and seamless service experience.
Key Responsibilities:
- Deliver end-to-end employee lifecycle services for assigned process areas and multiple markets, in line with agreed procedures, controls and service levels.
- Process and validate employee data and transactions in HR systems, ensuring completeness, accuracy, timeliness and appropriate approvals.
- Manage employee, manager and HR stakeholder enquiries through designated service channels, providing clear guidance, timely updates and effective resolution.
- Take ownership of complex cases, investigate root causes, coordinate with relevant teams and escalate risks or exceptions when required.
- Prepare, review and maintain employee-related documentation and records in accordance with global standards, applicable local requirements and retention rules.
- Coordinate with other Employee Lifecycle teams, HR partners, payroll, benefits, technology teams and external providers to ensure smooth hand-offs and end-to-end completion.
- Perform quality checks, reconciliations and control activities; identify and resolve data or process discrepancies before they affect downstream services.
- Handle personal and sensitive information confidentially and comply with privacy, security, audit and risk-management requirements.
- Maintain process documentation, knowledge articles and working instructions so that information remains accurate, accessible and current.
- Monitor service performance, identify recurring issues and contribute to standardisation, simplification, automation and continuous improvement initiatives.
- Share knowledge, support onboarding and capability building, and provide day-to-day guidance to less experienced colleagues when needed.
- Adapt to changes in process scope, market coverage, systems and service priorities while maintaining high-quality delivery.
Work arrangement: This role is hybrid. Typical schedule will include 2 to 3 days on-site per week, with flexible working hours.
Required Qualifications & Skills:
- Bachelor’s degree or equivalent relevant education and experience in Human Resources, Business Administration, Shared Services or a related field.
- Relevant experience in HR operations, employee lifecycle services, shared services or another transactional service environment.
- Clear written and verbal communication skills in both French and English languages
- Working knowledge of employee lifecycle principles and the ability to apply procedures and controls across different markets.
- Experience using HR case-management and human capital management systems.
- Strong attention to detail, analytical thinking and commitment to data quality.
- Ability to manage multiple priorities, meet deadlines and take ownership in a fast-paced, service-oriented environment.
- Strong customer focus, collaboration skills and the ability to build effective working relationships across teams and locations.
- Sound judgement, practical problem-solving skills and the confidence to manage ambiguity and escalate appropriately.
- Demonstrated commitment to confidentiality, compliance and responsible handling of employee information.
Preferred Qualifications & Skills:
- Experience with Workday, ServiceNow or comparable HR and case-management platforms.
- Experience supporting one market in a market-aligned model or preferably, supporting various markets in a process-aligned service model.
- Participation in continuous improvement, knowledge management, standardisation or automation initiatives.
- Experience performing reconciliations, reporting or data analysis using Microsoft Excel or similar tools
- Experience coaching colleagues or acting as a subject-matter resource within an operational team