Description
We are looking for a Talent Acquisition Operations Specialist to join our team in Manila Hub. As a key member, you will be responsible for ensuring the smooth delivery of daily tasks and enhancements to current workflows in line with HRSS KPI requirements.
Essential Functions
- Serve as a key member responsible for Manila Hub TA processes and tasks, taking ownership of daily delivery and enhancements to current workflows in line with HRSS KPI requirements.
- Coordinate Key Performance Indicator (KPI) reporting, including weekly, monthly, and annual reports, and update KPI tracking procedures as needed.
- Coordinate global and regional data audit processes, including issue identification, reporting, user communication, and remedial training.
- Serve as a process subject-matter expert with full mastery of end-to-end APAC TA processes; identify and recommend process improvements and roll out viable automation solutions.
- Support and participate in APAC process improvement and automation activities and co-own the promotion of APAC ad hoc initiatives with the Regional Project Manager.
- Support the Project Manager in delivering APAC Workday enhancements and testing activities, monitor results, and ensure required follow-up actions are completed on time.
- Assist the Project Manager with TA-related transition activities and the full implementation and rollout of projects across the region or designated countries.
- Maintain close communication with TA process owners across countries and regions; regularly share regional updates, improvements, lessons learned, and success stories, and adapt proven practices to improve APAC TA operational efficiency.
- Regularly share TA experience with process owners across APAC countries and provide backup support to team members.
Requirements
- Associate's or Bachelor’s Degree
- 4 years HRIS experience or equivalent combination of education, training and experience
- HR Shared Services Experience - Experience working in an HR Shared Services environment.
- Process Transition Experience - Experience supporting process transitions, including knowledge transfer, implementation, and stabilization.
- Process Documentation and Governance - Experience creating, maintaining, reviewing, and improving process documentation such as SOPs, work instructions, process maps, and operational trackers.
- Philippines HR Benefits Processing - Experience in Philippine employee benefits processing and administration.
- Talent Acquisition Operations / Process Expertise - Experience in TA admin operations or recruitment support processes
- Additional competencies:
- Strong attention to detail and data accuracy
- Analytical and problem-solving skills
- Ability to coordinate activities and follow through on deliverables
- Strong stakeholder communication and collaboration
- Continuous improvement and automation mindset
- Ability to work independently while effectively supporting the Project Manager
- Working knowledge of Human Resources-related issues
- Skill in using MicroSoft Office applications including Word, Excel, Project, Access and Visio
- Amenable to work on Hybrid set up
- Amenable to work on either morning or mid shift