Description
Join us in our mission to build engaging player communities and offer outstanding experiences! As a Japanese Customer Support Agent - Gaming, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
You'll be working with a dynamic team to provide technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. You'll be required to have native level Japanese language proficiency, with Business level English (B2) level.
Responsibilities:
- Deliver excellent customer support to players
- Investigate and resolve player inquiries promptly through ticketing, email, or chat
- Assist internal teams with project-related requests, ensuring smooth collaboration
- Play a crucial role in gathering and delivering player feedback according to established procedures
- Provide translations when required to ensure seamless communication
Requirements:
- Native level Japanese language proficiency, with Business level English (B2) level
- Experience in the service industry or experience in customer support
- Flexibility to work in a shift-based schedule including weekends (Saturday and Sunday)
What we offer:
- Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
- Annual Leave
- Congratulation or Condolence leave
- Special Leave
- Employee Referral Program
- Language Program
- Numerous internal social events
- Casual dress and hairstyle
- No smoking in workspace (designated smoking room available)
- Employee Assistance Program (professional consultation/mental health support program)
- Relo Club Program (employee benefit program)
- Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
- Telecommuting Allowance (Based on company regulations)
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.