Description
The Client Relationship Manager position plays a strategic role in accelerating revenue growth and improving retention in large Enterprise accounts.
By partnering closely with Account Managers, the role is responsible for renewals, upsells and long-term account development in the accounts under their territory.
In this opportunity you will:
- Assist account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
- Collaborate with account managers to develop sales and renewal strategies and identify potential risks.
- Track and manage all customer renewals, ensuring timely and accurate processing.
- Prepare and send out quotes, contracts, and other necessary documentation.
- Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
- Provide regular updates to the sales team and management on sales, renewal status and performance metrics.
- Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
- Analyze customer data to identify trends and opportunities for improvement.
- Maintain and update customer information in the CRM system.
You are a fit for the role if you have:
- 4-5+ years of experience in account management, renewals, retention, sales, or a related commercial role.
- Strong sales background with proven experience supporting and driving renewals, upsell, and cross-sell opportunities.
- Experience negotiating commercial terms and agreements with customers.
- Ideally, experience working with legal, regulatory, tax, risk, or compliance-related products and solutions.
- Ability to manage more complex customer situations independently and act as a trusted advisor to both customers and internal stakeholders.
- Proven experience working with large Enterprise accounts and navigating complex customer organizations.
What's in it For You?
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.