Videogames Customer Service (Portuguese, WRITTEN SUPPORT)

We are looking for customer service representatives to join our team in Mexico City. As a Videogames Customer Service representative, you will be responsible for communicating with players and solving their problems through written support. This includes responding to emails, tickets, and chats, and providing excellent customer service. You will work closely with our team to ensure that players have a positive experience with our games.

Responsibilities:

• Communicate with players through written support (emails, tickets, chats)
• Respond to player inquiries and resolve issues in a timely and professional manner
• Provide excellent customer service and ensure that players have a positive experience with our games
• Work closely with our team to ensure that player issues are resolved efficiently and effectively
• Adapt to changing priorities and deadlines in a fast-paced environment

Requirements:

• Strong written and verbal communication skills in English and Portuguese
• Ability to multi-task and work in a fast-paced environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated
• Full-time availability
• High School Diploma preferred but not required
• Living in Mexico City or Estado de Mexico

Benefits:

• Salary: $18,000.00 gross (before taxes)
• Law Benefits
• 2 days off
• Career path
• After 3 months: Medical expenses insurance
• Saving funds
• Grocery tickets ($1,200)