Description
We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and a presence in over 110 countries. Our Brazilian operations feature well-known brands such as ibis, Mercure, and Novotel.
As a Hosting Host at ibis Betim, you will be the face of our hotel, providing exceptional service to our guests. Your main responsibilities will include:
- Managing reservations and guest services via phone, email, and system
- Welcoming guests and providing information and support
- Processing check-in and check-out procedures, verifying documents, and ensuring compliance with hospitality standards
- Acting as a liaison between guests and other hotel departments, addressing requests and resolving issues
- Monitoring room availability and preventing discrepancies between reservations and occupancy
- Handling billing, invoicing, and cash control
- Offering loyalty programs and personalised service to regular clients
- Maintaining reception area organisation and adhering to internal procedures
We offer:
- Opportunities for professional growth and development
- An inclusive work environment that values diversity and individuality
- Meaningful work that allows you to create memorable experiences for our guests
- Personal recognition and appreciation for your contributions
Requirements:
- High school diploma
- Proficiency in Microsoft Office
- Intermediate English language skills
Desirable qualifications:
- Higher education in Hospitality, Tourism, or related fields
- Customer service and telephone communication skills
- Advanced English and intermediate Spanish language skills
- Relevant industry experience
Working hours: 5x2 (14:00 - 20:20)