Description
We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and experiences. We are seeking a Hostess to join our team at our Economic Hotel in Belo Horizonte, Brazil.
As a Hostess, you will be the face of our hotel, providing exceptional customer service and ensuring that our guests have a memorable stay. Your main responsibilities will include:
- Managing reservations and attending to clients via phone, email, and system
- Welcoming guests according to our brand standards, providing information and support
- Carrying out check-in and check-out procedures, verifying documents, and ensuring compliance with hospitality norms
- Acting as a liaison between guests and other hotel departments, forwarding requests and resolving issues
- Controlling room availability and preventing discrepancies between reservations and occupancy
- Handling billing, issuing invoices, and managing cash control
- Offering loyalty programs and personalised service to regular clients
- Maintaining a clean and organised reception area, adhering to internal procedures, and supporting other departments as needed
We offer:
- Opportunities for professional growth and development
- An inclusive work environment that values diversity and individuality
- Meaningful work that allows you to create memorable experiences for our guests
- Personal recognition and appreciation for your contributions
Requirements:
- High school diploma
- Proficiency in Microsoft Office
- Intermediate English language skills
Desirable qualifications:
- Higher education in Hospitality, Tourism, or related fields
- Experience in customer service and telephone communication
- Advanced English language skills and intermediate Spanish language skills
- Prior experience in the industry
Working conditions:
- 12-hour shifts, 36 hours per week