Description
We are currently seeking an experienced professional to join our team in the role of UKCS Agent. This is a challenging opportunity to make a real impression and join a leading global organisation.
As a UKCS Agent, you will be responsible for answering phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible. You will also deliver what is promised in line with customer expectations, offer value-added products and services based on customer needs analysis, and ensure customer understanding of those products.
You will provide excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications, generating customer loyalty through strong knowledge of key products and services, and owning and resolving issues and understanding how and when to escalate.
You will act as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values. You will also value diversity amongst team members and maintain HSBC internal control standards.
To be successful in this role, you must be a university graduate in any discipline, proficient in languages required by the process, open to working flexible shifting schedules, and flexible, customer-centric, and able to thrive in a team environment seeking feedback and open to development.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role.