AML Operations Manager

Job Description

Operations Manager, Financial Crimes (AML)

As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

Responsibilities

• Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates
• Guide your team in completing AML investigations, reviews and identifying money laundering, terrorism financing, and/or sanction risks
• Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• At least 10+ years of direct people management experience
• Experience with payments, risk, compliance, and/or financial services industry operations
• Expertise in AML regulations and best practices
• Excellent written and verbal communication skills in English
• An ability to partner effectively with internal globally distributed stakeholders
• Strong operational background including new process launches and service delivery
• Passion for process improvement and innovation

Preferred Qualifications

• Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
• Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)
• Experience in building and scaling new teams from zero
• Experience operating in a high growth technology company