Program Operations Manager, Human Data

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

We're looking for a Program Operations Manager to build and run the operational backbone of our Human Data program. You'll own the systems that keep a large, distributed group of external experts productive: onboarding, access and tooling, communications, data integrity across our vendor partner, and the reporting layer that shows how the program is performing.

Responsibilities:

• Run onboarding end-to-end. Own the workflow that takes external experts from offer-accepted to productive , setup, access, communications, and the things that inevitably go sideways.
• Own access provisioning. Grant, audit, and maintain access across collaboration tools and internal systems for a large external population. Build the documented, auditable process that makes this scale.
• Maintain program data integrity. Keep the tracking systems research teams rely on accurate and current; reconcile records with our external workforce partner and catch discrepancies early.
• Build program reporting. Stand up weekly metrics on headcount, time-to-productive, support volume, and domain coverage. Use the data to spot gaps and surface recommendations.
• Partner across the organization. Work with research DRIs, IT, and our vendor partner to resolve access issues and keep experts unblocked.

You may be a good fit if you:

• Have 4+ years of experience in program operations, research operations, recruiting coordination, vendor management, or a similar operational role
• Have owned an operational process end-to-end , you've been the person accountable when something broke, and the person who fixed it
• Are comfortable being the primary point of contact for a large, distributed population , you answer questions directly rather than routing them
• Exercise strong judgment about prioritization when the volume of work exceeds the time available, and know when to escalate versus resolve independently
• Are highly detail-oriented and take real ownership of data accuracy , you notice when a tracker is stale and can't leave it that way
• Write clearly and concisely; most of this job happens over Slack and email, and clarity compounds across hundreds of interactions
• Are comfortable executing at high volume in a program that's still being shaped , you handle edge cases well and surface what you learn
• Use AI tools as a core part of how you work , drafting communications, cleaning data, building lightweight automations , and are comfortable with spreadsheets when that's the right tool

Strong candidates may also have:

• Experience scaling an operational program through rapid growth
• Background in external workforce, vendor, or recruiting operations
• Light scripting or automation experience (Apps Script, Zapier, or similar)

The annual compensation range for this role is $270,000-$290,000 USD.