Customer Success Engineer

We're looking for a Customer Success Engineer to join our Enterprise team. As a Customer Success Engineer, you will be responsible for providing world-class post-sales technical leadership to our client base.

Responsibilities:

• Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walk customers through the various stages of adoption with Forward Networks Platform
• Work directly with our internal Product Management, Engineering, Sales, and Marketing teams

Requirements:

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies

Experience:

• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE, or VCDX
• Experience in working for a startup company
• Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, GraphQL, etc)

Ideal candidate will be onsite at customer location in Seattle. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $175,000/yr to $200,000/yr. The offered compensation may also include stock.