Description
We are seeking a Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. As a key member of our team, you will be responsible for architecting bespoke services that keep our most valuable players engaged, valued, and retained.
Your primary focus will be on designing end-to-end VIP engagement models, defining the 'Player Journey' for high-value spenders, and developing proactive growth strategies to drive incremental revenue and re-engagement. You will also work closely with our operations teams to define the specific profile, training, and 'soft-skill' requirements for VIP Account Managers to ensure a premium service standard.
In addition, you will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision.
To succeed in this role, you will need to have a deep understanding of the gaming industry, particularly in regards to VIP player psychology and retention. You will also need to have exceptional presence and communication skills, as well as the ability to build immediate trust with client-side product managers and commercial directors.
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.