Description
We're looking for a Customer Onboarding Manager III to join our team at ZoomInfo. As a key member of our client services department, you will be responsible for ensuring the successful execution of our customer onboarding strategy and accelerating customer adoption of our products and solutions.
In this role, you will manage the comprehensive onboarding for all ZoomInfo customers, including new business, renewals, and upsells. You will serve as the primary point of contact for customers during the onboarding and implementation phase of the customer lifecycle.
You will build implementation strategies to ensure customers in all customer segments are onboarded within defined SLAs. You will coordinate communication with other areas of the business to ensure a streamlined approach for each and every customer.
You will work directly with customers to set appropriate expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates during the onboarding phase of the customer lifecycle.
You will collaborate with the customer success team, customer training team, and customer integrations team to create a streamlined and cohesive approach that allows customers to get successfully implemented and trained.
You will manage multiple simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality.
This is a high-visibility role within an exciting area of the business with a chance to quickly make a difference.
What You'll Bring:
- BA/BS degree
- At least 5+ years of customer success and/or project management, ideally in a SaaS environment
- Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes
- Highly collaborative, organized, and execution-oriented with strong presentation skills
- Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work
- Excellent problem-solving skills and ability to be flexible to project situations
- Ability to research, analyze and provide a solution to newly identified issues
- Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred)
- Highly familiar with Salesforce CRM
- Able to be successful in a fast-paced environment that rewards hard work and self-motivation
- Superior relationship and communication skills (both verbal and written)
This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA
The US base salary range for this position is $74,270 - $98,000 + annual bonus + benefits.
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status.