Description
Be the first to apply for this exciting opportunity to join Ford's Customer Relations Centre team in Budapest. As a Czech-speaking Customer Relations Centre Agent, you will be the primary contact point for customers seeking assistance or information related to their Ford experience.
Your main duties will include managing customer requests across various channels and platforms, investigating and understanding the root causes of customer inquiries, documenting all customer interactions to track activities effectively, and inputting data into Ford systems as required.
To succeed in this role, you will need to have a strong understanding of consumer protection legislation, good knowledge of automotive warranty systems and rules, and excellent communication skills across various channels, encompassing both verbal and non-verbal communication.
In return, you will be part of a fully supportive, collaborative, and dynamic team, working in an environmentally friendly and well-equipped office in the XIII. district of Budapest. You will also have access to a cafeteria, benefits package, annual bonus, and the opportunity to use your discount for new and used car purchase.
If you are a native speaker or very advanced of Czech and proficient in English (written and spoken), and have a Bachelor's Degree or equivalent work experience, we encourage you to apply for this exciting opportunity.