Sales Operations Specialist

The Sales Operations Specialist will play a crucial role in Sales, as part of the Planning & Reporting team, overseeing the entire order process, starting from the moment the vehicle is configured to its handover to the customer. Primary responsibility will be to ensure a seamless and efficient vehicle order process. This entails maintaining databases and tools, closely monitoring vehicle orders, and providing continuous training to importers on our order management systems.

Responsibilities:

• Spearhead the vehicle order process and ensure seamless tracking of orders throughout the supply chain, diligently following up on orders and ensuring accurate data entry within strict deadlines.
• Establish and maintain direct communication channels with importers and the headquarters in Germany to address any inquiries pertaining to vehicle orders in the system.
• Project owner of order management and logistic systems for both regional office and importer network, providing support, direction and management as needed.
• Ongoing management and development of system sales processes to ensure all markets are ready and able to complete vital business functions (CRM systems, Warranty Systems, PPN, etc.)
• Creation and management of Dealer/Importer structure in PPN and Sales related systems.
• Communication with other teams regarding product launches and market events, system support, and cross-department planning.
• Oversee, review, and classify importer orders and monitor the progress of all vehicles along the entire value chain from order to delivery.
• Facilitate efficient processing, payments, and communication along the entire logistics chain from factory to markets for timely delivery in the markets.
• First level of support for all order management, logistic and payment related sales operations (Regional office, importer, dealer, and HQ communication).
• Aid in the planning of sales conferences and presentations as necessary.

Qualifications:

• Bachelor's degree preferred in international business, logistics management, or other relevant field.
• 2+ years working experience in multinational companies, luxury/automotive industries preferred.
• Operations and international business culture experience, with prior exposure to Latin America highly preferred.

Skills:

• Exceptional verbal and written communication skills, enabling effective and clear expression of ideas and information, and maintaining strong rapport with stakeholders.
• Fluent in English and Spanish. Proficiency in German is an additional asset.
• Demonstrates adeptness in multitasking and project management, effectively handling multiple tasks simultaneously.
• Highly organized with strong attention to detail.
• Self-motivated and capable of working autonomously without constant supervision.
• Adaptable in setting and meeting strict deadlines, consistently delivering results within specified timeframes.
• Skilled in delivering compelling presentations and proficient in data management.
• Creative and analytical thinking skills.
• Computer proficient (Word, Excel, PowerPoint, database software)

Percentage of required travel: 10%