Service Berater (w/m/d)

This is a unique opportunity to join Porsche Zentrum Hagen as a Service Advisor. Our goal is to provide exceptional customer service and maintain our position as a leading sports car brand.

As a Service Advisor, you will be responsible for handling customer inquiries, explaining repair work, and selling service packages. You will also ensure that all work is carried out according to the Porsche Service Core Process.

Responsibilities:

• Handle customer inquiries and provide information about repairs and maintenance
• Explain repair work and provide estimates to customers
• Sell service packages and accessories
• Ensure that all work is carried out according to the Porsche Service Core Process
• Create written estimates for customers
• Manage the allocation of replacement vehicles
• Build long-term relationships with customers

Requirements:

• Completed technical training, preferably as a Kfz-Mechatroniker or certified Service Advisor
• Several years of experience as a Service Advisor
• Technical product and model knowledge is desirable
• Self-motivated, structured, and reliable working style
• Excellent teamwork and communication skills
• High level of customer service awareness and passion for the Porsche brand
• Valid driving license (Class B)
• Familiarity with standard IT applications such as DMS, CRM, MS Office, and the internet

Benefits:

• Training programs
• 30 days annual leave
• Attendance bonus
• Air-conditioned workspace
• Company bike
• Team events
• Occupational pension scheme

If you're interested in this opportunity, please submit your application with your earliest possible start date to julian.schneider@porsche-hagen.de.