Mensageiro - Caesar Business BH Belvedere

We are Accor, a global hospitality leader with over 5,600 hotels and 850,000 rooms in more than 110 countries. We are present in Brazil with recognised brands such as ibis, Mercure, Novotel, Pullman and many others.

Job Objective: To receive and provide various services to guests/clients, supporting them upon arrival and departure from the hotel and providing required information.

Responsibilities:

• Receive guests/clients upon arrival at the hotel, approaching them, retrieving luggage, accompanying them to their room, presenting facilities and providing general information about the unit and others.
• Execute document delivery services, parcels and other items in the rooms, attending to guest requests, as well as controlling sending and receiving mail.
• Ensure the conservation and cleanliness of the reception area (cleaning ashtrays, organising newspapers and magazines, etc.).
• Take care of luggage, ensuring its integrity and security, as well as correctly identifying it and affixing the baggage tag.
• Maintain organisation and control of items stored in the luggage room, such as protocols, suitcases, etc.
• Intermediates information between taxi requests and taxi drivers.
• Responsible for replenishing various departmental materials (FNRH, office supplies, key passport, business cards, sweets, etc.).
• Execute other related tasks as required by the area.

What We Offer:

• Professional growth: Opportunities for improvement in training and development allow Heartists to be protagonists of their own professional growth.
• Inclusive environment: Accor offers equal opportunities and encourages Heartists to bring their personality, culture, background and religion to the team.
• Purposeful work: Take advantage of opportunities to create memorable experiences for our guests and have a positive and sustainable impact.
• Personal appreciation: All Heartists must enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group.

Requirements:

• Completed secondary education
• Knowledge of microinformatics as a user (Office package and internet)
• Basic English level

Desirable Qualifications:

• Technical course in Hospitality and/or Tourism
• Intermediate English level
• Previous experience in the reception/hospitality area

Additional Information:

• 6x1 shift (15:00 - 23:30)