Senior Product Manager, Access

We're looking for a Senior Technical Product Manager to join our Access team within the Acuity Scheduling department. As a Senior Technical Product Manager for Acuity Scheduling, you'll own the systems that control how customers sign in, manage identity, and pay for the platform.

This is a hybrid role working 3 days per week from our Aveiro office. You will report to the Group Product Manager on the Acuity Scheduling team.

Responsibilities

• Product Ownership: Act as the primary product owner for your team, setting the roadmap and priorities based on technical feasibility, user impact, and business goals.
• Technical Strategy & Roadmap: Collaborate with engineers to define a scalable technical strategy that aligns with product goals, focusing on data architecture, systems design, and service-based solutions.
• Cross-functional Collaboration: Partner with engineering, data science, and UX teams to understand requirements, manage trade-offs, and deliver solutions that balance speed and scalability.
• Cross-organization Collaboration: Work directly with Squarespace Identity and Security teams to develop and realise a shared vision of a singular identity and authentication system.
• Stakeholder Communication: Translate technical architecture and system requirements into clear, actionable items for stakeholders across the company, including senior leadership and non-technical teams.
• Quality, Security & Performance Optimisation: Focus on the system's stability, reliability, and scalability by working closely with the engineering team on continuous improvement, platform security and technical debt management.
• Architecture Oversight: Guide architectural decisions to ensure optimal security, data flow, storage, and access within our product ecosystem. Advocate for sustainable choices in a service-oriented approach to component-based architecture.

Requirements

• Experience: 4-6 years in product management or a technical role with product ownership, preferably within a data-driven environment; ideally in an identity-centric role.
• Technical Expertise: Strong background as the technical product lead on teams owning data architecture, systems design, and service-based architecture (e.g., microservices), with the ability to engage deeply in technical discussions and decisions.
• Systems Thinking: Proven experience in end-to-end system thinking and design, including a strong grasp of component-based architectures, data storage options, and integration layers.
• Data Architecture: Hands-on experience with data modeling, database design, and data warehousing principles, including familiarity with large data model improvement initiatives.
• APIs & Integration: Understanding of RESTful API design, OAuth, identity federation, and integration patterns to ensure seamless interoperability between services and systems.
• Analytical Mindset: Proficiency in using data to inform decisions autonomously, including experience with data analysis and product analytics tools.
• Communication Skills: Ability to communicate complex technical concepts to both technical and non-technical audiences, bridging the gap between product vision and technical execution.
• Agile Experience: Familiarity with Agile methodologies, including backlog management, sprint planning, and cross-functional team collaboration.
• Project Management: Familiarity with project management tools like Jira, Asana, or similar.

Nice to Have

• Technical Transformation: Experience leading teams and/or organisations from a monolithic architecture to a service-oriented one.
• Identity Experience: High-level understanding of and experience with core user registration flows and OAuth as it pertains to user identity needs.
• Technical Documentation: Experience documenting technical data architecture, service flows, and system dependencies to ensure alignment and knowledge-sharing within the team

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner, and dependent children, including medical, dental, and vision
• Life and Disability Insurance
• Pension benefits with employer match
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Statutory paid time off and all statutory leaves, as required
• Meal Allowance and Flex Benefits Account
• Employee donation match to community organisations
• In the easily accessible city centre of Aveiro
• 7 Global Employee Resource Groups (ERGs)