Description
The Company You’ll Join
Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
The Problems You'll Solve
At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Senior Program Manager, Account Management Strategy & Operations, you’ll work to:
Enable our Venture Capital Account Management team to deliver consistent, high-quality service and customer experience to our customers by driving core initiatives across cross-functional teams in GTM, Delivery, R&D and Finance.
Responsibilities
- Develop and implement scalable programs to shape long-term processes and tooling that support Carta’s VC account management team at different stages of customer lifecycle
- Own the governance of the key account management motions – business reviews, renewals, account growth, customer engagement, customer sentiment, etc.
- Support cross-functional programs that improve customer retention, limit churn and contraction and unlock upsell and cross-sell opportunities
- Work closely with leadership on executing strategic initiatives and driving outcomes
- Design, track, analyze and report on KPIs to develop operational insights and drive improved team performance
- Identify blockers to operational efficiency and lead programs to improve workflows, systems, and team experience on an ongoing basis
- Partner with cross-functional teams to evolve account management motions based on customer need and organizational priorities
The Team You'll Work With
You’ll be joining our Venture Capital Account Manager Strategy & Operations team. We work across product, go-to-market, and service delivery teams to design and implement the operating system that enables Carta to scale fund administration software and services to thousands of firms globally. This is a highly cross-functional and analytical team that thrives at the intersection of systems thinking, strategy, and program execution.
About You
- 5+ years of experience recommended in program management, business operations, sales strategy, or a similar function , ideally in a SaaS, fintech, or high-growth environment
- Able to navigate ambiguity and break complex problems into simple pieces, moving quickly through testing and iteration toward long-term solutions
- Data driven and able to quickly turn quantitative data into actionable insights
- Clear and collaborative communicator with cross-functional partners ranging from Account Managers to Product Managers to senior leadership
- Customer- and outcomes-obsessed: you care deeply about helping others succeed and want to improve the experience of our customers and our internal teams
Salary
Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is: $129,200.00 - $152,000.00 in New York, NY