Description
Job Description
Gather, analyse, and document business requirements for Salesforce Automotive Cloud solutions supporting dealer, sales, and customer lifecycle processes.
Translate business needs into clear functional specifications, user stories, and acceptance criteria.
Collaborate with developers, architects, and product owners to design scalable Automotive Cloud solutions.
Analyse and optimise business processes related to vehicle sales, dealer management, and customer engagement.
Support testing activities, including functional testing and User Acceptance Testing (UAT) coordination.
Contribute to Salesforce configuration activities, including Flows and process automation.
Support data analysis, reporting requirements, and customer and vehicle data management within Salesforce.
Maintain clear documentation of requirements, processes, and implemented solutions.
Qualifications
Must-haves
Proven experience as a Salesforce Business Analyst in CRM or digital transformation projects.
Strong experience in requirements engineering, including requirements gathering, documentation, and analysis.
Hands-on experience with Salesforce configuration, including objects, fields, validation rules, and basic administration.
Experience building and maintaining Salesforce Flows for business process automation.
Knowledge of Salesforce Automotive Cloud or strong experience with Sales Cloud and/or Service Cloud.
Experience translating business requirements into user stories and functional specifications.
Experience working in Agile environments (preferably SAFe).
Strong stakeholder management and workshop facilitation skills.
Experience supporting testing activities, including functional testing and UAT processes.
Good understanding of CRM data models and customer lifecycle management processes.
Nice-to-haves
Salesforce certifications (e.g., Salesforce Business Analyst, Salesforce Administrator, Sales Cloud or Service Cloud Consultant).
Experience with Automotive Cloud data models, including vehicle, driver, dealer, and service lifecycle objects.
Familiarity with Salesforce integrations and APIs.
Experience in the automotive industry or within OEM/dealer network environments.
Benefits
- Full-time position with 40 hours of work per week.
- 27 vacation days.
- Unlimited employment contract.
- Flexible working hours.
- Opportunity to work in a dynamic and innovative environment.
How to Apply
If you are interested in this opportunity, please submit your application through our website.