Description
The Client Lifecycle Management Analyst, Quality Assurance will work closely with PBRSG (PBRS - Guernsey Branch) Client Lifecycle Management (CLM) Teams to ensure completion at required quality standards.
This role includes an element of coaching and training of Customer Due Diligence (CDD) based on trends from Quality Assurance to maintain compliance, sharing best practices in order to drive improvements in customer service, quality and consistency against standards and frameworks, performing diverse set of controls.
Key responsibilities include maintaining the quality of the CDD end-to-end process, performing controls related to PBRS CLM activities, quality checking a percentage of finalized cases, and providing feedback on errors and common trends to CLM, Front Office teams and the Business.
The successful candidate will have a working knowledge of Anti Money Laundering, regulatory compliance and controls within the banking and financial services industry, a can-do and problem-solving attitude, and strong teamwork initiative.
In return, HSBC offers a comprehensive and competitive package of benefits, including a variable pay plan, healthcare, life assurance, pension, and family-friendly leaves.