Manager, Fraud Analytics

In this role, you will drive fraud analytics capability for United States IWPB by owning end-to-end analytic processes. You'll develop deep expertise in fraud data, detection performance, and client impact, turning insights into measurable reductions in fraud losses and friction while improving controls and decisioning.

As our Manager, Fraud Analytics, you will:

• Define requirements, manage delivery cadence, document methodologies, and ensure controls/traceability across the analytics lifecycle
• Analyze fraud trends, typologies, and emerging threats using internal/external data to identify root causes and actionable interventions
• Monitor and improve key metrics (e.g., fraud loss rate, detection/true positive rate, false positives, client friction, alert volumes, operational capacity impacts)
• Recommend and test changes to rules, thresholds, segmentation, and model features
• Produce clear recommendations for Fraud Management, Operations, Product, Digital, and Technology, support implementation and post-change validation
• Create concise dashboards and narratives that connect fraud decisions to client experience and business outcomes
• Ensure analyses and changes are well-controlled, auditable, and aligned to relevant policies, model risk expectations, and regulatory considerations

You'll likely have the following qualifications to succeed in this role:

• Analytics experience in fraud, financial crime, risk analytics, or payments (banking preferred)
• Advanced capability in SAS/SQL and Python or R
• Proven ability to translate complex analysis into business decisions and influence cross-functional partners without formal authority
• Experience with card, digital payments, digital authentication, account takeover, application fraud, or transaction monitoring
• Dashboarding experience (e.g., QlikSense, Tableau, Power BI)
• Analytical depth, curiosity, and structured problem-solving
• Data storytelling and stakeholder management
• Pragmatic, outcome-driven mindset
• Strong attention to detail and control discipline
• Collaborative working style

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.