Manager, Ticket Operations

You will find a community of individuals who care about our sport and are united in seeing it grow. The Manager, Ticket Operations supports our mission by overseeing ticket office operations and managing race and commemorative ticket fulfillment across properties. This role drives digital ticketing adoption to enhance the consumer experience and improve operational efficiency.

Essential Duties and Responsibilities

• Oversee all walk-up ticket sales and customer inquiries.
• Hire, staff, and schedule ticket office personnel and locations.
• Collaborate with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies.
• Support the implementation of key Consumer Admissions strategic initiatives.
• Evaluate and recommend improvements to enhance and simplify the digital ticket fulfillment experience.
• Regularly review system setup to ensure consistency and an enterprise-wide view.
• Conduct research and provide insights to support commemorative ticket and digital fulfillment decisions.
• Perform other duties as assigned.

Qualifications

• Minimum two (2) years of experience with ticketing software, preferably Ticketmaster.
• Bachelor’s degree or equivalent combination of education and experience.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Strong verbal and written communication skills.
• Ticket office experience preferred.
• Proven ability to manage projects from concept through implementation.
• Knowledge of current and emerging technologies impacting ticket sales and operations.
• Self-motivated with the ability to prioritise and work independently.
• Demonstrated leadership skills in a fast-paced, revenue-driven environment.
• Operational knowledge of the Ticketmaster system and experience with Microsoft Dynamics CRM preferred.
• Strong interpersonal, problem-solving, and budget management skills.
• Strategic thinker with the ability to generate innovative ideas.
• Flexibility to work evenings, weekends, and holidays as needed.
• Understanding of racing and commitment to delivering an exceptional fan experience preferred.
• Customer-focused with strong attention to detail and accuracy.